Contact Us

Use the form to contact us. 


Byron Bay Region
Australia

Australian designer Jasmyn Eliza takes the age old skill of crochet and gives it a new lease on life; becoming signature fashion pieces for the Gypsy's and the dreamers. Channeling the inner bohemian goddess in all of us, Jasmyn Eliza produces thoughtful, unique and quality items.

T & C

 
DSC_0386.jpg
 

Terms and conditions 

Shipping, tracking and lost item

- Regular International post - shipping time can vary depending on local postal services, delivery times are estimates only and are added to the processing time, international shipping can vary significantly from country to country, we do not guarantee delivery on any certain day. we do not compensate or refund for delivery delays.

- Express post- shipping time can vary depending on local postal services, delivery times are estimates only and are added to the processing time, we do not guarantee delivery on any certain day. we do not compensate or refund for delivery delays.

- Untracked shipping - Jasmyn Eliza in no way accepts responsibility for lost items. By selecting untracked shipping you do so at your own risk, and we will not compensate or replace lost items.

- Tracked shipping - Jasmyn Eliza in no way accepts responsibility for any items lost in transit with tracking numbers, once items have been shipped and tracking numbers provided it is the responsibility of the customer and freighters to track the item. We will not compensate or replace lost items.

exchanges and refunds

- Faulty - An item is only deemed faulty if the structural integrity of the item is compromised, for example there is a hole, loose thread, stain or other damage.

- Change of mind - We do not accept change of mind returns as all items are made to order. 

- Change of mind/size Exchange - Should your item arrive and you are not happy with it, or the item does not fit, we accept change of mind exchanges, because all bikinis are made to order; all return shipping charges are the responsibility of the customer in this circumstance, and we require items to be returned via registered post. we do not accept responsibility for items lost in transit upon return and We will not send the replacement item until we receive the returned item and can verify its condition.

- Refund -when making a refund request we require the item to be returned at the customers expense so that the fault can be assessed before we issue a refund. All refunds must be returned with tracking numbers provided, we do not accept responsibility for items lost in transit upon return and We will not issue refunds without return.

REFUND RETURN ADDRESS

JASMYN ELIZA

1/12 Lochlomond Drive

Banora Point, NSW, 2486 AUSTRALIA

0402370957 jasmynelizadesigns@gmail

- Custom orders - We do not accept change of mind exchanges on custom orders. By placing a custom order or custom colour order you agree to this condition. Custom orders may also attract added production costs, this price will be agreed upon prior to commencement of work.